T & C's

Monty & Moosh

T & C's

Postage and Packaging



We know how nice it is to receive a beautiful package to your doorstep. That's why all our orders will be gift wrapped and perfectly presented.

We endeavour to post all orders within 5 working days although some handmade items may take longer. We will notify you by email once your goods have been dispatched.

All orders will be sent Royal Mail 2nd Class however if you would like to upgrade your postage then drop us a line and we will do what we can to help.

We are more than happy to ship worldwide - we want every one to enjoy our products. If you would like something to be posted outside the UK then please drop us a line before you checkout to get a quote for shipping costs.


Returns

Monty and Moosh is stocked full of beautiful products that we love. We hope that you love them too, however, if you are unsatisfied with your purchase then please contact us within 7 days of receiving your order to arrange a return.

Please return all items in their original condition and packaging. We regret that we cannot refund return postage costs unless the item is faulty. Refunds will be processed once we are in receipt of the goods. Please retain your proof of postage.


Additional Information

Our aim is to show accurate representations of all our products. However, due to the fact that many of our items are handmade, slight variations may occur.

Please also be aware that some of our items should only be used by children under adult supervision.


Safe and secure online payments: 

We use Paypal and Stripe for our online payments so you can have peace of mind when paying online.

If you don't have a Paypal account, you can use the guest checkout facility via Paypal by opting for the option "Pay with debit or credit card" on the payment screen

It couldn't be simpler to order using Paypal; just a few clicks: 

Click on the product(s) you would like to purchase

Click on "Add To Cart" 

Click on "Checkout" 

Enter your contact and shipping details and then click on "Pay with Paypal"

You can then chose to log into your Paypal account or click on "Pay with debit or credit card"

When you've placed and paid for your order online you'll be sent a confirmation email. Your order will be shipped within 5 working days and you will receive dispatch notification once your order is shipped.